08 State Machine: state / stateAction

Many events (e.g., agentStatus, previewObCallRinging, atxferStart) include:

• state: coarse-grained agent state
• stateAction: fine-grained action/cause that led to the state transition

You can use them to:

• Drive UI state (button enable/disable, labels, timers)
• Prevent invalid operations (e.g., disallow Hold when not on a call)
• Build replayable / observable call-flow logs

1. Which events include state/stateAction

• agentStatus
• previewObCallRinging
• previewObCallBridge
• atxferStart
• atxferLink
• atxferEnded
• atxferError
• threewayAtxferResult
• atxferThreewayUnlink
• completeAtxferResult

2. state definitions

3. stateAction values

3.1 state=idle

3.2 state=busy

3.3 state=calling

3.4 state=ringing

3.5 state=talking

3.6 state=wrapup