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Introduction
Simple guide for agent
Simple guide for voice agent

CALL CENTER

Account
- Account hierarchy
Agent
Calls
IVR & IVR Flow
Data Actions
Phone Number
Data Management & Analytics
Outbound Campaigns
- Outbound Task Type
Tanent Settings
AgentSDK Integration Guide

Conversational AI

Voice Agent
Voice Agent Runtime
Voice Summary & Analysis

Integrating with CTICloud

CTICloud Regions
Authentication
Agent workspace integration
Real-time Session Control Integration
- Server-side SDK
- Webhooks
Data & Analysis Integration
Call Center Management Integration
Audits
Compatibility
Best Practices

Connecting with CTICloud

CRM & Ticket System
Hybird storage
BYO-AI
- ASR
- TTS
- LLM
- Agent

Resources

Billling
FAQ
Support & Download
Environment Specification
SLA
Limits
- Data Storage life-cycle
- API Request Rate Limit
Security & Privacy

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Data Storage life-cycle

Cdr life-cycle
Record life-cycle
Log life-cycle

Updated 17 days ago

Architecture of CTICloud

API Request Rate Limit