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Get Started
Introduction
Simple guide for agent
Tenant setup guide
Login workspace
Make outbound call
Answer inbound Call
Retrieve CDR & record
AI analysis
Simple guide for voice agent
Tenant setup guide
Make call to test AI voice agent
Automatic Outbound Call Guide
Retrieve CDR & record & anaylysis
CALL CENTER
Account
Account hierarchy
Agent
User & Agent & Extension
Extension types
Skills & Queues
RTC on mobile devices
Outbound Group
Workspace
Agent actions
Supervisor controls
Calls
Call Types
Caller & Callee
Customer & Agent
First party & Second party
Call Center Call Detail Record Product Description
Predictive Outbound Task Full Process Operation Manual
IVR & IVR Flow
Inbound Routing
Channel & Channel Variables
Main channel & sub channels
Builtin variables
Customized variables
Cache Variables
IVR & IVR Nodes
Basic: Start Node
Basic: Play Node
Basic: Select Node
Basic: Queue Node
Basic: Read Node
Basic: Call Node
Basic: Voicemail Node
Basic: Conference Node
Logic: Time Node
Logic: Location Node
Logic: Set Variable Node
Logic: if-else Node
Logic: Switch Node
Interaction: Wait Node
Interaction: HTTP Node
Interaction: Nodejs Node
Interaction: Voice Agent Node
Location Profiles
Time Profiles
Voicemail Profiles
Tel Groups
IVR AudioFiles
Data Actions
Phone Number
Hotline Number
Trunk Number
Trunk Group
CLID
CLID Pool
CRN
Phone Number Status Detection
Phone Number Areacode
Data Management & Analytics
CDR
Main CDR & Sub CDR
Report
Real-time Statistic
System Monitor
Dashboard
IVR Monitor
Queue Monitor
Agent Monitor
Extension Monitor
Call Monitor
API Monitor
Webhook Monitor
RTC Monitor
Log
API Statictic
Outbound Campaigns
Outbound Task Type
Task-based Preview Dialing
Task-based Predictive Dialing
Task-based IVR Dialing
Tanent Settings
Tenant info
Tenant Setting
Blocklist & Allowlist
Customer Satisfaction Survey Setting
AgentSDK Integration Guide
01 Product & Integration Overview
02 Quick Start
03 Core Concepts & Lifecycle
04 API (Operations)
05 Events
06-Types
07-Error-Handling
08 State Machine: `state` / `stateAction`
09 Transfer Parameters: `blxferVariables`
10 Key Flows (Sequence Diagrams)
Conversational AI
Voice Agent
Voice Agents for Inbound Service
Voice Agent for IVR Navigator
Voice Agent for Copilot
Voice Agent for Outbound Call
Voice Agent Runtime
Voice Agent Architect
ASR
TTS
Speech Intelligence Model
Voice Summary & Analysis
Integrating with CTICloud
CTICloud Regions
Authentication
Agent workspace integration
Real-time Session Control Integration
Server-side SDK
Webhooks
Data & Analysis Integration
Call Center Management Integration
Audits
User operation log
Webhook log
API request Logs
API request statistic
Compatibility
Best Practices
Outbound Call
Inbound Service
Webcall
SIP Trunk
AI Voice Agent
Connecting with CTICloud
CRM & Ticket System
Hybird storage
BYO-AI
ASR
TTS
LLM
Agent
Resources
Billling
FAQ
Support & Download
Environment Specification
SLA
High Avalible
Performance
Architecture of CTICloud
Limits
Data Storage life-cycle
API Request Rate Limit
Security & Privacy
Security Whitepaper
GDPR Compliance
Static IP Addresses
HIPAA Compliance
HIPAA Compliance
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Environment Specification
Updated 17 days ago
FAQ
SLA
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