CTICloud AgentSDK 集成到 OpenClaw

// 引入 SDK
<script src="https://your-cdn/agent-sdk.umd.js"></script>

// 获取 SDK 对象
const AgentSDK = window.AgentSDK.default || window.AgentSDK;

// 初始化配置
AgentSDK.setup({
    baseURL: 'https://agent-gateway.example.com',
    debug: false,
    webrtc: true,
    webrtcStats: false
});

async function login(sessionKey) {
    const res = await AgentSDK.login({
        tenantId: 'your-tenant-id',
        agentNo: 'your-agent-no',
        sessionKey: sessionKey,
        bindEndpoint: {
            endpointType: 3,  // 3 = 软电话
            endpoint: '1883'
        },
        initialStatus: 1  // 1 = 空闲
    });
    
    return res.code === 0;
}

const { EventType } = AgentSDK;

// 座席状态
AgentSDK.on(EventType.AGENT_STATUS, (e) => {
    console.log('状态：', e.status.state, e.status.stateAction);
});

// 外呼事件
AgentSDK.on(EventType.PREVIEW_OBCALL_RINGING, (e) => {
    console.log('客户振铃中：', e.customerNumber);
});

AgentSDK.on(EventType.PREVIEW_OBCALL_BRIDGE, (e) => {
    console.log('已接通');
});

// 重连通知
AgentSDK.on(EventType.RECONNECT_ATTEMPT, (e) => {
    console.log('重连中：', e.attempt, '/', e.maxAttempts);
});

// 发起外呼
await AgentSDK.previewObCall({
    customerNumber: '13800138000',
    agentAnswerTimeout: 30,
    customerAnswerTimeout: 45
});

// 接听（软电话）
await AgentSDK.sipLink();

// 挂断
await AgentSDK.sipUnlink();

// 保持
await AgentSDK.hold();

// 置忙
await AgentSDK.pause({
    pauseType: 1,
    pauseDescription: 'MEETING'
});

// 置闲
await AgentSDK.unpause();

try {
    const res = await AgentSDK.previewObCall(params);
    
    // 服务端业务失败
    if (res.code !== 0) {
        console.error('操作失败：', res.message, res.errorCode);
        return;
    }
    
    // 成功
    console.log('操作成功');
    
} catch (err) {
    // SDK 本地错误
    if (err?.name === 'AgentSdkError') {
        console.error('SDK 错误：', err.code, err.message);
    }
}

AgentSDK.on(EventType.AGENT_STATUS, (e) => {
    const { state, stateAction } = e.status;
    
    // 更新 UI
    updateStatusBadge(state);
    updateStatusText(stateAction);
    updateButtonState(state);
});

AgentSDK.on(EventType.RECONNECT_ATTEMPT, (e) => {
    if (e.attempt >= e.maxAttempts) {
        // 超过最大重连次数
        alert('连接已断开，请重新登录');
        logout();
    }
});

const CONFIG = {
    baseURL: 'https://agent-gateway.example.com',
    tenantId: '6000001',
    agentNo: '1865',
    endpointType: 3,
    endpoint: '1883'
};